Allied Member Directory

30 YEARS | 2,000+ PROPERTIES | 600,000+ ROOMS | 103 COUNTRIES

Revenue goals, employee satisfaction, guest satisfaction, service recovery compensation, and brand loyalty are all critical priorities for hospitality companies. Effective execution of strategies to realize these goals is ultimately dependent on sustaining the alignment, coordinated cooperation, and effort of frontline team members. This is FPG’s sole mission, applying the art, science, and technology of performance to unlock the potential of people.

For thirty years FPG has helped to develop and motivate frontline team members and leaders to deliver world-class service-based sales programs, improve employee engagement, and generate high margin incremental revenue. Our body of knowledge, software and processes are exceptional and unique. Our set of practices and tools are proven to deliver incredible service and revenue results.

We have drawn from this collection of proven methods to develop IN-Gauge, the only software in the world that provides the complete toolkit to develop and maintain a best-in-class hotel guest enhancement program. Everything a front desk team needs to succeed is included in our monthly subscription including:

A full library of easily accessible e-learning knowledge necessary to develop frontline teams, regardless of their experience level.
Complete results auditing to ensure transparency and accuracy across all transactions.
Automated incentive deployment, tracking, and reporting that reduces manual work and errors.
Automated goal setting and tracking to empower leaders to achieve needed financial results.
Advanced data visualization provides complete transparency from a single team member’s performance all the way up to global portfolio performance.
Ongoing support from expert Client Success Consultants
Access to the FPG Champion Certification that elevates the Service Based Sales and leadership skills of your program Champions.
We believe there are impressive opportunities with frontline team members, one of the most critical touch points in your business. We infuse skills and energize these team members, better connecting with your customers to achieve powerful results.

With an FPG subscription also comes a simple, clearly defined framework for success in guest enhancement programs. Our system and framework are so effective that when properly implemented we guarantee your results.

Founded in 1952, Kemmons Wilson Insurance Group (KWIG) started alongside Holiday Inn insuring its first hotels. KWIG is a 66-year old, property and casualty insurance agency built on a philosophy of doing what is best for our clients. We strive to create long-term, trusted relationships by being a knowledgeable and dependable partner. KWIG continues to be an expert in the hospitality and aviation industries and has also grown into a leading, full-service personal lines, commercial lines, and employee benefits insurance consultant.

LG Business Solutions Europe is a trusted partner, offering innovative products and solutions for diverse industries worldwide. With a portfolio of unique offerings ranging from industry-leading LED, OLED Hotel TV and Hospitality Content Management platforms to high-efficiency HVAC solutions, LG is a respected name among enterprise customers around the world. LG’s IT solutions include business monitors, laptops, projectors, cloud devices, medical displays and commercial robots, all designed to maximize work efficiency and return strong value to customers. For more on LG’s Business Solutions, visit  www.LG.com/global/business.

STR provides premium data benchmarking, analytics and marketplace insights for the global hospitality industry. We deliver data that is confidential, accurate and actionable, and our comprehensive solutions empower our clients to strategize and compete within their markets. STR is continuously working to enhance our solutions while shaping the future of industries. We maintain a presence in 15 countries, and process, analyze and report on data from 70,000 hotels representing 9.3 million rooms in 180 countries. STR was acquired in October 2019 by CoStar Group, Inc. (NASDAQ: CSGP), the leading provider of commercial real estate information, analytics and online marketplaces.

Three leading names in hospitality security (Elsafe, TimeLox & VingCard) form this alliance to offer a vast array of locking hardware and software, in-room safes and related security products.

Elsafe sets in-room safe standards with the world’s first UL-listing and a full range of modular, upgradeable technology.

TimeLox excels in the industry with feature-rich security technology to accommodate the special needs of full-service and gaming properties.

VingCard pioneered the electronic locking systems and continues to delivers proven reliability worldwide in hotel locking.

b4 develops cloud-based guest service tools for the accommodation industry, to help create secure online experiences for taking online payments.

With TransForm, you can take secure online deposits, payments and authorizations from guests and bookers, and eliminate the need for manual credit card authorization forms. Payment is seamlessly authorized and posted in real time to mitigate fraud and chargebacks.

To schedule a demo, get in touch at ask@b4checkin.com

Carver and Associates is a Global Hospitality Services Group continuously providing IHG brand hotels since 1983 with a comprehensive array of Services (New Builds, PIPs, Rebranding and Renovations) for as many as 350 hotel projects per year… Specializing in:
 FF&E as well as full-service OS&E
 Interior Design
 Budget Development and Support
 Strict Attention to Concept and Standards
 Management of the Vendor Selection Process (Identifying the best
opportunities)
 Negotiations (for Commodities, Shipping, Warehouses, Installation & Turnover)
 Transactional Procurement of Furnishings, Equipment and Operating Materials
 Pipeline Oversight and Turnover

WELCOME GUESTS WITH POLISHED, PROFESSIONAL-LOOKING EMPLOYEES
Reassure your guests of your meticulous standards with Cintas apparel, available for purchase or rental. Both programs offer distinct advantages for various hospitality job functions, and will have your employees feeling completely confident in what they’re wearing — with stylish, retail-inspired apparel that includes selections from Carhartt®, Chef Works®, Under Armour®
and more.

APPAREL PURCHASE
Impress your guests with Design Collective® by Cintas, an elevated apparel collection that creates a modern wardrobe for your employees — by combining custom-designed pieces with ready-to-wear styles.
• Extensive ready-to-wear line features retail apparel and many brands your employees love, already in stock for quick-turn shipping
• Custom designs enhance your property identity — achieved through an interactive ideation process that brings your vision to life
• The myCintas online tool makes ordering and managing your employee apparel program seamless
APPAREL RENTAL
Meet higher-than-ever guest expectations with convenient scheduled service that includes professional laundering, inspection and delivery of fresh and clean rental uniforms.
• Cost-effective program requires no upfront investment
• Professional laundering eliminates the need to take garments home, and makes it easy to have extra apparel on hand during the workday
• Our exclusive wash formulas are proven effective at eliminating many delicate virus strains

LEARN MORE
Apparel Purchase – shop.mycintas.com or 800.211. 0314
Apparel Rental – NationalServiceTeam@cintas.com or 800.795.7368

KEEP YOUR PROPERTY CLEAN, STOCKED AND PREPARED
Your commitment to meeting expectations for a clean, safe property has never been stronger. Make sure you exceed those expectations, and give your guests and associates peace of mind, with the help of essential products and scheduled service visits from Cintas.

FACILITY SERVICES
A clean, prepared property has never been more critical. Trust Cintas to deliver innovative cleaning products and tools and keep your hotel stocked.
• Surface Disinfectant Spray and Surface Sanitizer Spray
• Cintas UltraClean® Restroom Cleaning
• Signet Cleaning Chemical Service
• Hand Sanitizer
• Restroom Supplies and Touchless Dispensers
• Mop Service
• Microfiber Towels and Wipers Service
• Mat Service

* Customer is responsible for any pre-treatment cleaning of identified surfaces prior to application of disinfectant or sanitizer. Signet Neutral Disinfectant and Signet Three-Compartment Sink Sanitizer are for use on hard, non-porous surfaces.

FIRST AID & SAFETY
Make sure you’re stocked up on essential supplies and prepared to respond quickly. Our regular onsite service has you covered — including replenishment of the first aid products, safety supplies and PPE that you select, as well as AEDs and safety courses.
• First Aid Cabinets
• Safety Supplies and PPE
• AED Products and Services
• Safety Training
• WaterBreak®
• Eyewash Service

FIRE PROTECTION
Show your commitment to your guests and associates with consistent, convenient fire protection services. One consolidated provider helps you manage the testing and inspections of your equipment and systems — giving you the confidence of industry-leading service and detailed documentation.
• Fire Extinguishers
• Exit and Emergency Lighting
• Fire Alarm
• Fire Alarm Monitoring
• Fire Sprinkler
• Kitchen Suppression
• Special Hazard Suppression

*Services offered may vary depending on service location. Services provided are limited to those explicitly contracted for by customer.

LEARN MORE
Facility Services, First Aid and Fire Protection – NationalServiceTeam@cintas.com or 800.795.7368

Growing in experience since 1952, FII focuses on Hospitality FF&E from start to finish. Our turn-key offerings provide you with interior design, submittal, project management throughout the procurement process, freight management, and optional installation. We have the most experience and commit to getting the job done right the first time at the lowest possible prices - no last minute surprises.

At KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, we move over 1 billion people a day. KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. In 2022, KONE had annual sales of EUR 10.9 billion, and at the end of the year over 63,000 employees.

Preferred by some of the world’s finest hotels and resorts, Matrix makes it easy for exercise enthusiasts to find their favorite workout equipment while they’re on the road. From cardio to strength to group exercise, all of our equipment provides premium performance, unmatched durability and beautiful design sure to enhance your space and welcome your guests. But you can count on Matrix for more than just the finest exercise equipment in the world — when you partner with Matrix, we’ll always be available to help your facility develop complete fitness solutions that reflect your brand, maximize your resources and delight your guests. Visit http://www.matrixfitness.com/en/hospitality for more details.

O’Connor & Associates is nation’s leading property tax consulting firm, with1,000+ professionals representing 250,000+ properties, 5000+ hotels. Hotels are overpaying property taxes without knowing difference between market values and taxable values. Value associated with a flag is exempt from ad valorem taxation.. O’Connor Approach can reduce property taxes more than before. (888) 666-1876